Return policy

Before you decide to purchase one of Privacy-Pro products please review these policies carefully as they are the terms of refund acceptance and processing. Your placement of an order at Privacy-Pro constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.

Try before buy

There are fully featured evaluation versions of our software available for download to anyone interested. This allows all prospective buyers to evaluate the product at their leisure to ensure that the software meets their needs before purchasing. Therefore, before you place the order, we strongly encourage you to test the products.

We assume that when a user purchases the registered version from us, he/she is satisfied with the program's features and functionalities, so that no refund request would therefore be applied by the user on such basis.

The users must be aware that it sometimes happens that some proxies are used excessively; this is why some problems might appear. Although we provide dedicated proxies, this is a fact we cannot avoid. This is why we cannot guarantee the stability of a specific proxy. The product’s functionality is to provide users online anonymity by allowing them to change their IP. There is an entire list of proxies that make the product functional so no refund request will be accepted on such basis.

Contact Support team before requesting a refund.

For any issue you might encounter with the product you have purchased from Privacy-Pro, please contact the technical department available at support@privacy-pro.com and detail the situation. One of our support representatives will contact you in order to provide you all the necessary assistance in solving the encountered issues. If the technical department fails in providing you solutions for your problems, Privacy-Pro will refund your purchase. Please be informed that no refund request will be accepted whether you are not willing to cooperate with the support department in solving the encountered issues.

Please realize the cases in which the refund requests are never approved according to our refund policy:

• A Client refuses to follow the instructions of the support team or doesn't provide the requested assistance;
• The software was purchased by mistake or on supposition that it does something that it is not intended to do;
• A bug reported was fixed in a newer version than a Client owns and the Client refuses to upgrade;
• The Client applies for the refund after 30 days since the application was purchased.